Privacy Policy

1. Who We Are

NovaCiel LLC ("NovaCiel", "we", "us", or "our") is an AI consulting and business automation agency based in Orlando, Florida. We operate the website novaciel.co and provide consulting, diagnostic, and implementation services to businesses.

If you have questions about this policy, contact us at: novaciel4@gmail.com

2. Information We Collect

We collect information you provide directly to us:

• —Contact information: Name, email address, phone number, and company name when you book a meeting or contact us.
• —Meeting data: Information collected through Calendly when you schedule a diagnostic session.
• —Business information: Details about your company and operations shared during the diagnostic process.
• —Usage data: Standard web analytics including pages visited, time on site, and device information.

3. How We Use Your Information

We use the information we collect to:

• —Schedule and conduct diagnostic sessions and consultations
• —Deliver services and deliverables agreed upon in our engagement
• —Send confirmations, updates, and information relevant to your project
• —Improve our services and website
• —Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

We use the following third-party tools to operate our business:

• —Calendly: For scheduling meetings. Subject to Calendly's own privacy policy.
• —Notion: For delivering diagnostic reports and project documentation.
• —Google Analytics: For website analytics. Data is anonymized and aggregated.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client project data is retained for a minimum of 3 years following project completion. You may request deletion of your data at any time by contacting us.

6. Security

We take data security seriously. All client deliverables are shared through access-controlled environments. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate data
• —Request deletion of your data
• —Opt out of any marketing communications

To exercise any of these rights, contact us at novaciel4@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact

For any questions about this Privacy Policy, please contact us at: